v  Introduction

Vayudoot World Travels India Private Limited ("Vayudoot Travels", "we", "our", or "us") is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, enquire about, or book any of our travel products or services.

This Privacy Policy applies to all individuals who visit our website or book, purchase, or enquire about our services through our website, corporate office, branch offices, or authorized partners.

By using our website or providing your personal information, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use our website or submit your personal information.

v  Collection and Use of Personal Information

To provide our travel services, Vayudoot World Travels India Private Limited may collect personal information such as your name, address, email address, phone number, date of birth, payment details, Aadhaar number, PAN, passport details, visa-related documents, photographs, banking information, and other details required for booking and travel purposes.

We may also retain records of your emails, enquiries, and customer support interactions. Telephone calls may be monitored or recorded for quality assurance, training, and customer service purposes. Additionally, we may collect technical information such as your IP address, browser type, device information, and website usage data to improve our website, enhance user experience, and ensure website security.

Where necessary, we may collect sensitive personal information, including medical conditions, disabilities, dietary preferences, or special assistance requirements, along with supporting documents. This information is collected only to facilitate your travel arrangements and provide the requested services efficiently.

We may also use cookies and similar technologies to improve website performance, personalize your browsing experience, analyze website traffic, and enhance our services.

v  Purpose of Collecting Personal Information

Vayudoot Travels collects and processes your personal information for the following purposes:

• To process and manage your travel bookings and enquiries.
• To send booking confirmations, invoices, and travel documents.
• To provide updates regarding your booking, itinerary, and travel schedule.
• To communicate important notifications, alerts, and service-related information.
• To respond to your queries, requests, complaints, and feedback.
• To provide customer support before, during, and after your travel.
• To prevent fraud, unauthorized transactions, and other unlawful activities.
• To fulfil our contractual and legal obligations related to the services you have requested.
• To improve our website, products, and customer experience, and to ensure our website functions effectively.

v  Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, improve website functionality, and understand how visitors use our website. Cookies are small text files stored on your device that help recognize your browser and remember your preferences during future visits.

Most web browsers accept cookies automatically; however, you can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.

We use cookies to:

• Improve website performance and user experience.
• Remember your preferences and facilitate bookings.
• Analyze website traffic, visitor behaviour, and usage patterns.
• Monitor the effectiveness of our marketing and promotional campaigns.
• Provide relevant content and offers based on your interests.

The information collected through cookies is generally anonymous and does not directly identify you. We do not use cookies to collect sensitive personal information. We may also use pixel tags or similar technologies to measure the effectiveness of our emails and advertisements, helping us improve our services and customer communications.

By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy.

v  Third-Party Website Links

Our website may contain links to third-party websites, applications, or services for your convenience and reference. These external websites operate independently and have their own privacy policies and terms of use.

Once you leave the Vayudoot Travels website by clicking on a third-party link, we have no control over and are not responsible for the content, security, privacy practices, or services offered by those websites. We encourage you to review the privacy policy and terms of use of any third-party website before providing your personal information.

Vayudoot Travels does not share your personal information with third-party websites without your consent, except where required by law or as necessary to provide the requested travel services.

v  Parties with Whom Your Information Is Shared

Vayudoot Travels may share your personal information only when necessary to provide our travel services, fulfil your bookings, comply with legal obligations, or improve our services.

Your information may be shared with:

• Our group companies, affiliates, subsidiaries, or business partners for operational and administrative purposes.
• Service providers such as airlines, hotels, transport operators, destination management companies, visa processing agencies, insurance providers, banks, payment gateways, and other vendors involved in delivering your travel services.
• Government authorities, embassies, consulates, regulatory bodies, or law enforcement agencies where required by applicable law or for visa, immigration, or legal compliance purposes.
• Successor entities in the event of a merger, acquisition, business restructuring, or transfer of business assets.

We share only the information necessary for providing the requested services and require our partners and service providers to handle your information responsibly and in accordance with applicable privacy laws. However, once your information is shared with third-party service providers to facilitate your travel arrangements, their use of such information will be governed by their respective privacy policies, for which Vayudoot Travels is not responsible.

v  Marketing Use

Vayudoot Travels may use the information you provide through enquiries or bookings to communicate with you via phone calls, email, SMS, WhatsApp, or other electronic means regarding travel packages, booking updates, special offers, promotions, newsletters, and new products or services that may be of interest to you.

If you no longer wish to receive marketing communications, you may opt out at any time by sending an email to info@vayudoottravels.in or by using the unsubscribe option available in our promotional emails. Opting out of marketing communications will not affect service-related communications regarding your bookings.

From time to time, Vayudoot Travels may organize promotional campaigns, contests, giveaways, or customer surveys. Information collected during these activities may be used to administer the promotion, notify winners, and improve our products and services. Participation in such activities is entirely voluntary.

We value your feedback and may invite you to participate in surveys to better understand your travel preferences and enhance our services. Unless otherwise specified, survey responses are collected anonymously.

With your consent, photographs and videos captured during tours may be used by Vayudoot Travels on our website, social media platforms, brochures, advertisements, and other promotional materials. If you do not wish to have your photographs or videos used for promotional purposes, you may notify us in writing before or during your tour.

v  Data Protection and Security

Vayudoot Travels is committed to protecting your personal information by implementing appropriate technical, administrative, and organizational security measures. We use industry-standard security technologies, including Secure Socket Layer (SSL) encryption, to safeguard the information you submit through our website.

While we strive to ensure the security of your personal data, no method of transmission over the internet or electronic storage is completely secure. Therefore, although we take all reasonable precautions to protect your information, we cannot guarantee absolute security, and any information transmitted online is at your own risk.

Certain areas of our website may require you to create an account and use a password. You are responsible for maintaining the confidentiality of your login credentials and should not share your password with anyone.

You may withdraw your consent for the collection or processing of your personal information at any time, subject to applicable legal and contractual obligations. However, doing so may limit your access to certain features of our website or prevent us from providing the requested travel services.

v  Intellectual Property Rights (IPR)

All content available on the Vayudoot Travels website, including but not limited to our company name, logo, trademarks, branding, designs, text, images, graphics, itineraries, concepts, and other intellectual property, is the exclusive property of Vayudoot World Travels India Private Limited and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, display, or use any of our intellectual property without our prior written permission. Any unauthorized use or infringement of our intellectual property rights may result in appropriate legal action.

v  Authenticity of Information

You are responsible for ensuring that all personal information and documents provided to Vayudoot Travels are accurate, complete, and up to date. Vayudoot Travels shall not be liable for any loss, delay, or inconvenience arising from incorrect, incomplete, or misleading information provided by you.

v  Changes to this Privacy Policy

Vayudoot Travels reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will become effective upon being published on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

If you have any questions, concerns, or believe that we have not complied with this Privacy Policy, you may contact us at info@vayudoottravels.in. We will make reasonable efforts to investigate and resolve your concerns promptly.